For what purpose and with what legitimacy do we process the data?
Contact. We respond to the inquiries of the people who contact us through email, contact forms on our website or by phone. We process this data with the consent of the person who has contacted us.
Customer service. We register customers and additional data that may be generated as a result of the business relationship and as users of our applications. The business relationship involves incorporating the data into accounting, billing or information to the tax administration. We process this data in compliance with contractual relationships and legal obligations.
Management of the data of our suppliers. We process the data of our suppliers from whom we obtain services or goods. We obtain the data necessary to maintain the commercial relationship and we use it solely for this purpose. We process this data in compliance with contractual relationships and legal obligations.
Information about products and services. With the authorization of our clients, contact information is used to send advertising related to our services or products. We process this data based on the consent of the person receiving the communications.
Who is the data communicated to?
As a general rule we only communicate data to administrations or public powers, always in compliance with legal obligations. For billing purposes we can communicate data to banks.
How long do we keep the data?
We comply as far as possible with the legal obligation to limit the period of data conservation. For this reason, data is kept only the time necessary and justified by the purpose that motivated its collection. In certain cases, such as the data contained in the accounting and billing documentation, tax regulations oblige us to save data In the case of the data that are processed based on the consent of the person in question, they are kept until this person revokes this consent. The images obtained by the video surveillance cameras are kept for a maximum of one month, although in the case of justifiable incidents, data will be kept for the time necessary to facilitate the actions of the security forces or judicial bodies.
What rights do people have in relation to the data we process?
The people whose data we process have the following rights:
Access. The right to know what personal data are being processed, why they are processed, communication with other people, the right to obtain a copy or know the expected conservation period.
To request rectification. The right to rectify inaccurate data.
To request the deletion. The right to request the deletion of the data when, among other reasons, they are not necessary for the purposes for which they were collected and justified the processing.
Request limitation of processing. In certain circumstances there is the right to request the limitation of the data processing: they will cease to be processed and will only be kept for the exercise or defense of claims.
To portability. The right to obtain personal data in a commonly used machine-readable format, and transmit them to another data controller if the interested party so decides.
To object to the processing. In adducing reasons related to their particular situation, a person may ask us to stop processing their data if it may cause harm.